SHIPPING AND RETURNS

SHIPPING POLICY

All personalised items are made to order and are dispatched between

3-5 business days.

We are here to provide with updates every step of the way from your order confirmation to notifying you that your order is on it's way.

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DHL Standard Delivery - £4.95

  • Deliveries take 1-2 Business Days after dispatch.

  • Used for large parcels and bulk orders.

  • This is a non-signature service

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Royal Mail 1st Class Standard Delivery - £4.95

  • Deliveries take 1-2 Business Days after dispatch.

  • Used for small parcels and single orders.

  • This is a non-signature service

RETURN & EXCHANGE POLICY

Please ensure all personalised items are spelt correctly and the correct size has been ordered as once these items have been personalised they are no longer refundable.

Damages & Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process 

If any items have arrived damaged or faulty upon delivery please bring this to our attention with an image of the damage/fault via email info@tailoredmemories.shop within 14 days of reception. We will then be in touch to rectify the issue with a replacement ASAP.

If your return is accepted your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.